Applications Specialist: PROJET team: Medical Diagnostics (Immunoassays) : Midlands based (potential for International travel) : Competitive salary and benefits package.
As one of the world's leading specialised medical diagnostic companies, our client provides an ideal environment to meet a wide range of career aspirations, drive innovation, whilst improving patient lives worldwide.
Through significant growth, two new opportunities have opened up to join the Technical Services Department: One to join the Project team and another to join the Development team.
As Application Specialist within the Project team, you will be supporting clinical systems (assays and analyser) and providing front line technical applications, invovled in project investigations with a major focus on delivering training to customers.
The role requires flexibility to working both on and off site with Customers, Subsidiaries and Distributors and will involve supporting Sales and Marketing functions, as well as customer expectations.
You will require national and international travel (sometimes at short notice), including the Middle East region.
The role will involve:
*Problem solving and analytical skills to investigate and resolve customer complaints and enquiries
*Supporting and advising Sales, Marketing and Technical Specialists to identify risk and resolve case investigations.
*Create and maintain technical support literature and training materials
*Training and supporting customers, sales and marketing personnel and subsidiary / distributor staff
*Develop and maintain good working and customer relationships both nationally and internationally
*Conduct technical presentations / training sessions both in-house and off site.
*Excellent communication skills keeping supervisor(s) and project managers advised of issues and support needs
*To be able to lead and contribute in technical discussions with all levels of personnel, third party suppliers and customers.
*Research, analyse, evaluate and make recommendations for continuous improvements to specifications and applications procedures.
You will require:
*A relevant scientific degree (or equivalent) or fully trained Applications Technician
*Trained in Clinical Laboratory procedures or technical customer service and support experience
*Full driving license
*Good written and presentation skills.
*Experience in training and understanding trainee needs.
*Knowledge of Biochemistry instrumentation or knowledge of clinical laboratory procedures.
*Excellent time management and prioritisation skills.
*The ability to problem solve and analyse data
*Excellent working knowledge of Microsoft Word and PowerPoint.
*The ability to use own initiative as well as work within a team.
*Approachable and positive attitude.
*To be flexible to the needs of the business.
*The ability to travel at short notice and occasionally work weekends/unsociable hours.
Ideally (but not essential) you will offer:
*Clinical immunology or pathology based degree.
*The ability to develop training programmes.
*Knowledge / work experience in an Immunology/Biochemistry.
*Handling of immunodiagnostic products
*Knowledge of Nephlometers/Turbidimetric systems.
*Awareness of cultural and linguistic differences when dealing with international clients.
*A 2nd language: French, German, Spanish, Italian or other European.
*Working knowledge of case investigations.
Key words - Applications Specialist, Customer Service, Technical Support, Life Science, Immunoassays, Medical Diagnostics, Midlands
Delta Consultants - Scientific and Medical Recruitment - Applying the Art of Recruitment Science
Scientific Sales - Medical Sales - Laboratory Sales - Technical Sales - Service Engineers
Delta Consultants Ltd is acting as an Employment Agency in relation to this vacancy.
- Required Skills
- Immunology, Assays, Clinical Diagnostics, Applications, Customer Service
- Life Science