Applications Programmer: Automated Liquid Handling: Field based: Competitive salary + benefits.
Our client is a world leader in the supply of innovative technologies for automated liquid handling, specialising in a range of applications: Genomics, Proteomics, Cellomics and Drug Discovery. A multinational organisation involved in the design and manufacture of products for liquid handling - from the world's first syringe to today's range of automated instruments. A new position has opened to invite a science minded programmer to join the Applications team. This role requires you to be field based.
You main responsibilities include:
*To execute shared and agreed objectives and strategies within Sales and Service UK Ltd. that assist in the achievement of overall company goals
*To provide programming support to staff and customers
*To actively expand your experience and development
*Provide programming support to UK sales and applications support teams
*Assist back office staff with technical queries
*Provide, where requested, internal technical training
*Maintain full information in CRM
*Contribute to development of customer training
On presales projects, work with sales to
*understand customer needs
*assess feasibility of customer's automation requirements
*advise on instrument configuration required to meet needs
*specify, with input other staff, a technical solution appropriate to the customer
*properly document programming requirements
*assess, communicate and document amount of programming effort required
*communicate programming and configuration information to the assigned post sales applications specialist
*Perform demonstrations and facilitate reference visits, using other staff as required
*Influence sales process to ensure customer expectations are realistic and deliverable, escalating concerns if required
On post sales projects
*Confirm and document customer programming expectations with customer respecting prior agreements between the customer and the company
*Agree requirements for satisfactory project completion with customer. Formulate and document an agreed plan of work
*Programming as agreed between company and the customer
*Liaise with programmers and engineers to ensure that the URS is properly understood and implemented
*Where needed, perform iFAT
*Brief engineers on installation requirements, deck layout, peripheral control etc. If needed , attend and assist at installation
*Install programming on site, test and correct as needed to meet agreed customer requirements
*Manage customers' expectations of company and yourself, pro-actively seeking help from other members of the UK team when required
*Obtain SAT sign off from customers
Ongoing customer support
*Maintain professional collaborative relationships with customers, including reference customers
*Respond to customer queries in a timely fashion
*Answer customer queries providing email and telephone support to existing customers
*Provide education to customers with the aim of increasing their ability to solve future problems themselves
*Where needed, understand customer requirements for new programming and, with Territory Manager, provide a quote for required applications support
*Work with engineers to understand and solve technical problems
You will require:
*Customer driven, conducting job function with primary focus delivering the agreed solution, balancing customer satisfaction and the interests of the company.
*Proven interpersonal and team skills.
*Excellent communication skills.
*Programming knowledge in C# or similar, vb & vba
*Interest in and basic knowledge of scientific processes and automation
*Self starter with the ability to meet deadlines.
Keywords : Programmer, Liquid Handling, Capital Equipment, Life Science, Genomics, Drug Discovery, Stem cells
Delta Consultants - Scientific and Medical Recruitment - Applying the Art of Recruitment Science
Scientific Sales - Medical Sales - Laboratory Sales - Technical Sales - Service Engineers
Delta Consultants Ltd is acting as an Employment Agency in relation to this vacancy.
- Required Skills
- Programmer, Scientific, C#, vb, vba, liquid handling, applications
- Life Science