Customer Support and Training Specialist
Customer Support and Training Specialist - Berkshire - £SalNeg
Our client a specialist in Blood Diagnostics is looking for a Customer Support and Training specialist to join their service team. In this role you will predominantly be working solo on the Technical Support Hotline helping customers to troubleshoot reagent and instrument issues.
Daily Tasks include but not limited to:
*Coordinating call-outs for field service engineers and application specialists.
*Running comparison tests on in-house analysers to assist field support teams.
*Managing reagent stock in the training department and ensuring the room is suitably ordered at all times in preparation for customer training courses.
*Create and manage CRM cases using our Microsoft dynamics software.
*Maintain >80% telephone fix rate and monitor hotline efficiency on a monthly basis.
*Offer full Technical support to your customers
*Run training days for your clients to visit site
International travel to Head office in France ifs required for training ect.
As a candidate you must have a strong background in Biomedical Science within Haematology/Coagulation.
This is a great opportunity for someone who would like to get into an Applications role in the future.
To find out more useful information required when deciding whether to apply for a role or not like company name, company ethos and ethics, pin point location, hiring process sect please do not hesitate to get in touch Elise@delta-consultants.com or Call me on 01480 484362
Keywords - Haemostasis, Coagulation, Haematology, Biomedical Science, Customer Support, Training, Applications Specialist, Berkshire
Delta Consultants Ltd is acting as an Employment Agency in relation to this vacancy.
- Required Skills
- Haemostasis, Coagulation, Haematology, Biomedical Science, Customer Support, Training, Applications Specialist, Berkshire