Systems Support Engineer
€30000 - €40000 per annum
Systems Support Specialist - Molecular Diagnostics - South West France - to €30-40k plus benefits
Leader in molecular diagnostic testing seeks a Systems Support Engineer to be based from their site in South West France. The main purpose of the role is to provide technical support to their customers on their complex hardware and software. This will include data analyses, support of their Field based support specialists, Field Service Engineers and company staff located on site and throughout the world. This customer base will also include their distributors.
You will be responsible for providing advanced phone and e-mail support on all company product lines. This will include handling customer reported complaints in the complaint management system, following procedure to ensure adequate complaint handling into call tracking database in compliance with ISO regulations and QSR for medical device, conducting preliminary investigation and data collection for a diverse range of technical problems plus escalating complaints to the Technical Support Manager as necessary. You will review complaints for closures, act as a product specialist (i.e. super-user, subject matter expert) in at least one product line and serve as trainer, resource, and mentor to other staff. You will also represent Technical Support in project and/or operations teams and communicates contributions and findings back to Technical Support.
You should have a BSc -MSc (or equivalent) in engineering / electronics / lab automation plus proven and substantial relevant experience in Technical Support - Instrumentation or as a Bio- Medical Engineer in a hospital or in a clinical environment. Knowledge of IT and Networking is a plus. Good understanding and ability to follow complex procedures and processes. Knowledge and application of commercial computer application packages (MS Office, IE, etc.). Excellent written and verbal communication skills. Self-motivated, Highly organized with attention to detail. Outstanding troubleshooting and problem-solving skills. You will be the type of character that thrives in dynamic, fast-paced, and constantly changing environment.
Fluent French and English (written and spoken) is essential. You will need to be flexible as there may be a requirement to work different shifts and holidays as necessary.
Key words: Clinical Molecular Diagnostics , Engineering , Lab Automation, Technical Support , Systems Support, South West France, IT, Networking
Delta Consultants - Scientific and Medical Recruitment - Applying the Art of Recruitment Science
Scientific Sales - Medical Sales - Laboratory Sales - Technical Sales - Service Engineers
Delta Consultants Ltd is acting as an Employment Agency in relation to this vacancy.
- €30000 - €40000 per annum
- Required Skills
- Clinical Molecular Diagnostics , Engineering , Lab Automation, Technical Support , Systems Support, South West France, IT, Networking