IT Service Support Specialist

Negotiable

IT Technical Support Specialist - Clinical - North West UK - £competitive plus bonus and benefits


This well respected business is currently seeking an IT person with a clinical laboratory background to provide IT system and infrastructure technical support for their IT Applications, connectivity infrastructure and Analytical products, present in NHS and private facilities throughout the UK.


* Provide direct support to end users via telephone and remote desktop for acute issues.

* Monitor 'connected' systems where appropriate to resolve developing issues and provide planned remote support.

* Be an important interface between customers and our engineering and IT teams, helping to coordinate resolution for support cases ranging from simple to highly complex.

* Provide customers and our partner companies with performance reports for company services.

* Contribute to the delivery and development of a 'Quality' service in line with our ISO 9001:2015 and ISO 27001 standards.

* Assist with customer and employee education.


You are.....

* A Laboratory IT specialist, IT application specialist or experienced Technical Support operative and have a background in IT and / or Laboratory medicine, ideally with a relevant degree level qualification.

* Someone with several years' work experience in an applicable technical environment.

* Familiar with In-Vitro diagnostics and one or more of our product lines.

* Enthusiastic about problem solving and able to think and act quickly under pressure.

* Someone who enjoys talking to and helping others, with exemplary verbal and written English language skills.

* Naturally positive and helpful, with great organisational skills.

* Proud of your work, with keen attention to detail.

* An effective communicator, with a strong customer focus, team orientation and self-initiative.

* Proficient with or able to learn IT hardware and systems, preferably with a basic understanding of network connections.

* Resident within a manageable daily commuting distance from Warrington, Cheshire.


To apply or to obtain further information please contact Deborah Hale on 01480 275527/07769657468 or deborah@delta-consultants.com



Key words: North West UK, IT, Clinical, LIS, Technical Support


Delta Consultants - Scientific and Medical Recruitment - Applying the Art of Recruitment Science


Scientific Sales - Medical Sales - Laboratory Sales - Technical Sales - Service Engineers


Delta Consultants Ltd is acting as an Employment Agency in relation to this vacancy.

Back
Salary
Negotiable
Type
Permanent
Required Skills
North West UK, IT, Clinical, LIS, Technical Support
Sector(s)
Diagnostics