IT Service Support Specialist


IT Technical Support Specialist - Clinical - North West UK - £competitive plus bonus and benefits

This well respected business is currently seeking an IT person with a clinical laboratory background to provide IT system and infrastructure technical support for their IT Applications, connectivity infrastructure and Analytical products, present in NHS and private facilities throughout the UK.

* Provide direct support to end users via telephone and remote desktop for acute issues.

* Monitor 'connected' systems where appropriate to resolve developing issues and provide planned remote support.

* Be an important interface between customers and our engineering and IT teams, helping to coordinate resolution for support cases ranging from simple to highly complex.

* Provide customers and our partner companies with performance reports for company services.

* Contribute to the delivery and development of a 'Quality' service in line with our ISO 9001:2015 and ISO 27001 standards.

* Assist with customer and employee education.

You are.....

* A Laboratory IT specialist, IT application specialist or experienced Technical Support operative and have a background in IT and / or Laboratory medicine, ideally with a relevant degree level qualification.

* Someone with several years' work experience in an applicable technical environment.

* Familiar with In-Vitro diagnostics and one or more of our product lines.

* Enthusiastic about problem solving and able to think and act quickly under pressure.

* Someone who enjoys talking to and helping others, with exemplary verbal and written English language skills.

* Naturally positive and helpful, with great organisational skills.

* Proud of your work, with keen attention to detail.

* An effective communicator, with a strong customer focus, team orientation and self-initiative.

* Proficient with or able to learn IT hardware and systems, preferably with a basic understanding of network connections.

* Resident within a manageable daily commuting distance from Warrington, Cheshire.

To apply or to obtain further information please contact Deborah Hale on 01480 275527/07769657468 or

Key words: North West UK, IT, Clinical, LIS, Technical Support

Delta Consultants - Scientific and Medical Recruitment - Applying the Art of Recruitment Science

Scientific Sales - Medical Sales - Laboratory Sales - Technical Sales - Service Engineers

Delta Consultants Ltd is acting as an Employment Agency in relation to this vacancy.

Required Skills
North West UK, IT, Clinical, LIS, Technical Support