Product Support Associate
Up to €30000 per annum
Product Support Associate Portugese speaking - Molecular Diagnostics - UK, France, Spain or Germany - 30k€
Leader in Molecular Diagnostics seeks Product Support Associate to join their team. The purpose of this role is to ensure customer satisfaction by being a first level support interface with customers and providing on demand technical assistance on company's Instruments and reagents.
You will be responding to enquiries on products via email, phone and/or chat. Acting as Tier 1, first level product support, Intake and assess complex scenarios and escalating to Tier 2 if needed. You will contribute to quality compliance through proper and concise documentation of product and technical enquiries. Maintain product knowledge and contribute to prove excellence through continuous improvement. Follow SOPS to ensure adequate complaint handling.
This role can be located in Toulouse, Barcelona, Frankfurt or High Wycombe
As an applicant you must be fluent in English AND Portugese both written and oral and be flexible to work a variety of shifts.
To apply for this role please send your CV to Elise@delta-consultants.com or call on 01480 275527
Delta Consultants Ltd is acting as an Employment Agency in relation to this vacancy.
- Up to €30000 per annum
- Required Skills
- English, Portugese, Technical Support, Customer Service, England, France, Germany, Spain